Terms of service

Welcome to Fashion and Beauty World. These Terms of Service govern your use of our online store and any purchases made through our website. By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.

Please read these terms carefully before using our store.

1. About Our Store

Our store offers women's clothing, dresses, and fashion-related products for customers in South Africa.

Throughout these terms, “we,” “us,” and “our” refer to Fashion and Beauty World. “You” and “your” refer to visitors, customers, and other users of our website.

2. Eligibility to Use Our Store

By using our website, you confirm that you are legally capable of entering into a binding agreement or have the necessary permission from your parent or legal guardian where required by law.

You agree to provide accurate and complete information when placing an order or creating an account.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, colours, sizes, and prices accurately.

However, actual colours may vary slightly depending on your device's screen settings, and product measurements may have reasonable variations.

Please review product descriptions, size charts, and other available information before purchasing.

If a product is incorrectly described or does not meet applicable legal requirements, your rights under South African consumer protection laws remain unaffected.

4. Prices and Payments

All prices and applicable shipping charges will be displayed at checkout before you complete your purchase.

We reserve the right to update product prices and promotions, but changes will not retrospectively alter an order already accepted except where permitted by law.

Payment must be completed through the payment methods offered at checkout. An order may not be processed until payment has been confirmed.

We do not knowingly collect or store full payment card details through our own website when payments are handled by third-party payment providers.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily mean that the order has already been dispatched. We reserve the right to contact you if information needs clarification or if an order cannot be fulfilled.

If we cannot fulfil an accepted order, we will notify you and arrange an appropriate refund where required.

We will not use this section to avoid our legal obligations to customers.

6. Shipping and Delivery

We currently offer delivery within South Africa, subject to supplier and courier availability.

Our estimated delivery time is 7–15 business days, subject to order processing, supplier confirmation, customs clearance where applicable, and courier conditions.

Delivery estimates are not guaranteed dates. Delays may occur due to circumstances outside our reasonable control.

Free shipping is available on eligible orders exceeding R500, subject to the shipping conditions displayed on our website and at checkout.

Please review our Shipping Policy for additional information.

7. Returns, Refunds, and Cancellations

We handle returns, refunds, exchanges, and cancellations in accordance with our Return and Refund Policy and applicable South African law.

Customers may have statutory rights relating to defective goods, online purchases, and other circumstances. Nothing in these terms removes or limits rights that cannot legally be excluded.

Please contact us before returning an item so we can provide the appropriate instructions.

8. Promotions and Discounts

Promotional offers, discount codes, and free-shipping offers may be subject to specific conditions, including minimum order values and expiry dates.

Unless otherwise stated, promotions cannot be exchanged for cash. We will clearly communicate material promotion conditions and honour accepted offers in accordance with applicable law.

9. Acceptable Use

You agree not to use our website:

- For unlawful or fraudulent purposes.

- To interfere with website security or normal operation.

- To submit false information or impersonate another person.

- To copy, exploit, or misuse our website content for unlawful purposes.

- To introduce malicious software or attempt unauthorized access to our systems.

We may restrict access where reasonably necessary to protect our store, customers, and systems, subject to applicable law.

10. Intellectual Property

Unless otherwise indicated, the content on our website, including our store branding, written descriptions, graphics, and design elements, is owned by us or used with permission.

You may not reproduce or commercially exploit protected content without the necessary authorization.

Product photographs, logos, and other materials supplied by third parties remain subject to their respective owners' rights.

11. Third-Party Services

Our store may use third-party providers for payment processing, order fulfilment, shipping, analytics, or other services.

These providers may have their own terms and privacy practices. We take reasonable steps to work with appropriate service providers, but their involvement does not remove our obligations to you as a retailer.

12. Privacy and Personal Information

We collect and use personal information as necessary to operate our store, process payments, fulfil orders, provide customer support, and meet legal obligations.

Personal information may be shared with relevant service providers, such as payment processors, suppliers, and delivery partners, when reasonably necessary for these purposes and subject to applicable data protection laws.

Please read our Privacy Policy for more information about how personal information is handled.

13. Errors and Website Availability

We make reasonable efforts to keep our website available and product information accurate.

Occasionally, our website may contain typographical errors, inaccurate information, or temporary technical problems. We will take reasonable steps to correct material errors and address affected orders in accordance with applicable law.

We do not guarantee uninterrupted website access.

14. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence where such limitation is prohibited, or any other liability or consumer right that cannot legally be excluded or limited.

15. Governing Law

These terms are governed by the laws of the Republic of South Africa, subject to any mandatory legal protections applicable to consumers.

Any dispute will be handled through the appropriate legal or dispute-resolution process available under applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, or legal requirements.

The latest version will be published on our website with its updated revision date. Changes will not remove rights that customers have already acquired under applicable law.

17. Contact Information

For questions about these Terms of Service, orders, or our products, please contact us:

Store Name: Fashion and Beauty World 

Email: siphindilematakane@gmail.com 

WhatsApp: +27750908019

Business Location: South Africa

We appreciate your support and thank you for shopping with us.